Returns & Exchanges

We hope you are happy with everything you buy, however, if there is anything that does not meet your needs or expectation, you can return eligible items within 30 days of receiving for a refund or exchange.

If you receive a defective or damaged item, please let us know, we will replace it for you ASAP.

Click Contact Us to reach us.

RETURNS

• Items must be un-used and returned in original packaging.
• Shipping charge is not refundable once the order has been shipped.
• You may be responsible for the return shipping if the return is not due to Product Damage/Shipping Issue/Product Defect.
• If you have more than one box, process the items in each box as a separate return.
• Once we receive your item, a refund will be initiated within 1 business day. The way your refund is processed depends on your original payment method. If you paid by credit or debit card, refunds will be sent to the card-issuing bank within five business days of receipt of the returned item or cancellation request. Please contact the card-issuing bank with questions about when the credit will be posted to your account.

EXCHANGES

Exchanges are only accepted for the original style/product in the same price.
If you wish to exchange your items for an alternate style/product, we suggest that you may return the original items for refund and place a new order.
All exchanges are based on stock availability. If it's unavailable when we receive the returns, a refund will be issued instead.
If you have any questions, please email us at service@lookein.com, we are here to help!